Customer Service / Sales Associate
STATUS: Full-Time or Part-Time Employee
LOCATION: on-site, Houston, TX
START DATE: ASAP
About the Company
Inner Me Studios has a team of over 40 professionals and together we provide fun group-based dance and fitness classes to adult women and men. We also host private dance parties for birthday and bridal celebrations. Our customers enjoy our non-judgmental environment and the confidence and friendships gained from being members.
Mission
The mission of this role is to drive company revenue growth by 1) being the primary source of information and providing exceptional customer service to potential and existing customers 2) working closely with other team members to maintain and enhance customer experiences and business strategies 3) use strong intelligence and communication to determine the best method for customer satisfaction and selling 4) stay abreast of existing and new company processes.
You're Perfect for Inner Me if...
● You can multitask under pressure
● Have the ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
● Have excellent written and verbal communication skills
● Have excellent interpersonal skills
● Are able to prioritize and integrate a proactive approach to assignments
● Have the ability to request assistance as needed
● Possess a strong technical aptitude with the ability to quickly learn and adjust to new systems
● Have strong analytical, problem-solving, and decision-making skills
● You enjoy operating in a small, family-like environment
● You are honest and trustworthy
● You are effective with organizational and time management skills
● You are willing to be flexible and can do whatever the team needs to be successful, even if it isn't glamorous
● You are non-judgemental and inclusive of all shapes, colors, and sizes
● Customer Service is paramount to you (for our customers and staff)
● For the businesses you work in, you treat them as your own
● You are lighthearted and have a great sense of humor! We like to have fun here!
● You are kind, friendly, helpful, and outgoing.
● You are quick to respond to requests
● You are creative and love to bring ideas to the table
● You are a team player at heart; nothing is beneath you
Key Accountabilities
- Provide superior customer service and sales daily to 100+ potential and existing customers via telephone, e-mail, text, and social media in a timely manner
- Properly communicate and efficiently use available resources, such as Mindbocy, Gmail, Text Messaging, and other software efficiently to assess the customer’s issue and recommend valid solutions and escalate unresolved issues to the appropriate Program Manager or supervisor
- Use effective communication, contact logs, and listening skills to convert 75% of incoming customer inquiries to paying customers and more than 50% of local class attendees to members
- Maintain prospect database and conduct 10-20 outbound sales calls per week from prior inquiries. These are warm leads
- Assist with the execution of periodic social events by sharing information about the event to targeted customers via phone, social marketing, and email to assure the event is at a minimum 50% capacity
- Work closely with other team members to drive the success of the business by hitting monthly sales quotas
- Maintain excellent knowledge of all internal software and systems and internal processes
- Determine customer desires to develop and enrich the customer service experience via customer surveys, effective in-person and phone communication, and internal discussion among other team members
- Ensure instructors educate class participants on correct form and provide a variety of challenging and entertaining Group Fitness classes
- Conduct industry and competitive analysis and implement innovative strategies when directed
- Conduct Inventory, management, and replenishment of fitness equipment, apparel, supplies, and accessories
Our Values
● Customer Service
● Inclusive
● Fun Fitness
● Non-Judgment
Our Benefits
● Complimentary membership for the successful candidate and same for one immediate family member
● Team member discounts for Inner Me products & services
● Ability to develop numerous skill sets while growing in a small business
● Opportunities for growth within the business